Changes will be made to the My Aged Care provider portal on 25 September 2017 to support the ACFI Review and Reconsideration processes.

These changes are part of the department’s continued investment in the delivery of system and process improvements to My Aged Care.

From 25 September, residential care providers will be able to use the My Aged Care provider portal to:

  • receive and action notifications for onsite and at desk ACFI Reviews being conducted by the department
  • make a request where they wish to have an ACFI Review classification decision reconsidered.

A new readiness checklist has been developed to support you with assessing the readiness of your organisation. This includes who should be assigned as the new ‘ACFI Contact’ role in the provider portal.

This complements the existing range of fact sheets to educate providers about the changes and these can be accessed on the department's website.