Understanding demand to prevent market failures in the NDIS

The National Disability Insurance Scheme (NDIS) is an ambitious welfare program. It incorporates many progressive themes that have been gaining global traction in policy making, whilst aiming to consolidate a previously fragmented and under-serviced Australian disability sector.

The innovative scheme puts choice at the hands of consumers, who are now free to expend their personalised budgets and choose amongst the support services available in the market.

To promote the success of the scheme, the National Disability Insurance Agency (NDIA) was established to steward the market forces in the sector — balancing the demand for disability-related services and the supply of supports, services, therapies and interventions across Australia.

But how can the NDIA help service providers make informed business choices, and stimulate their participation in the scheme, when real market data on demand is unavailable for this newly-forming disability sector?...

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